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Happy agents deliver better customer experiences, and evidence from the Making Call Center Jobs Better report shows that autonomy, effective training, and coaching-focused monitoring are the keys to helping them thrive.
MosaicVoice is thrilled to join the Mitel Unified Communications Accelerator, working closely with Mitel to integrate real-time AI objection intelligence into their communications ecosystem and elevate customer engagement worldwide.
MosaicVoice has launched real-time objection intelligence, an AI-powered system that detects and manages customer objections during live calls. This feature helps BPOs ensure agents respond consistently and effectively, while providing leaders with actionable insights to improve scripts, training, and conversion rates.
Building a great call center starts with hiring the right team. Learn what to look for when hiring new agents and how to avoid common pitfalls.
Most of us have heard of or at least seen the symbols referred to as yin and yang, a/k/a yinyang or yin-yang. According to Wikipedia, yin-yang is a concept that originated in Chinese philosophy, describing an opposite but interconnected, self-perpetuating cycle. Wikipedia goes on to say that yin and yang can be thought of as complementary forces that interact to form a dynamic system in which the whole is greater than the assembled parts.
In Blog#2 we will delve deeper into how real-time outcome analysis of the “voice of the customer” in call center interactions can be quickly converted into the automatic issuance of a customized survey reflective of the actual analyzed customer experience. Let’s explore how this dynamic automated AI powered process works and the stunning insight results possible for your organization.
MosaicVoice scales a new customer from 0 to 400k minutes of real-time guidance in 30 days while reducing compliance violations by 53%!
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