Blog

MosaicVoice Joins the Mitel Unified Communications Accelerator

MosaicVoice is thrilled to join the Mitel Unified Communications Accelerator, working closely with Mitel to integrate real-time AI objection intelligence into their communications ecosystem and elevate customer engagement worldwide.

Introducing: Real-Time Objection Intelligence for BPOs

MosaicVoice has launched real-time objection intelligence, an AI-powered system that detects and manages customer objections during live calls. This feature helps BPOs ensure agents respond consistently and effectively, while providing leaders with actionable insights to improve scripts, training, and conversion rates.

A guide to hiring great call center agents

Building a great call center starts with hiring the right team. Learn what to look for when hiring new agents and how to avoid common pitfalls.

The Yin-Yang of Unsolicited and Solicited Feedback - Part 2

In Blog#2 we will delve deeper into how real-time outcome analysis of the “voice of the customer” in call center interactions can be quickly converted into the automatic issuance of a customized survey reflective of the actual analyzed customer experience. Let’s explore how this dynamic automated AI powered process works and the stunning insight results possible for your organization.

The Yin-Yang of Unsolicited and Solicited Feedback - Part 1

Most of us have heard of or at least seen the symbols referred to as yin and yang, a/k/a yinyang or yin-yang. According to Wikipedia, yin-yang is a concept that originated in Chinese philosophy, describing an opposite but interconnected, self-perpetuating cycle. Wikipedia goes on to say that yin and yang can be thought of as complementary forces that interact to form a dynamic system in which the whole is greater than the assembled parts.

MosaicVoice Milestone Update

MosaicVoice scales a new customer from 0 to 400k minutes of real-time guidance in 30 days while reducing compliance violations by 53%!