For contact centers that demand accuracy, compliance and empathy on every call

Real-time AI agent assist and QA solutions designed to accelerate training and simplify complexity without compromising the customer experience.

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Trusted by leading contact centers in:

Healthcare
Utilities
Hospitality
BPO

Trusted by leading contact centers

NuView Marketing
RelateCare
IMS Datawise
Incept
Travel Outlook
nTherm
VeraFast
Medix Life
Strong Voices
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Customer Story

Learn how Travel Outlook uses real-time AI-powered call monitoring to maintain flawless guest experiences

See how MosaicVoice helps Travel Outlook scale their hospitality call center while keeping quality consistent across their growing global footprint.

John Smallwood

President, Travel Outlook

Customer Story

Discover how RelateCare elevates patient experiences and accelerates agent onboarding with real-time AI powered call monitoring

See how MosaicVoice helps a fully remote 1,000 person healthcare BPO maintain consistent quality, deliver exceptional patient experiences, and onboard agents quickly across complex workflows.

Tim O'Byrne

CFO, RelateCare

RelateCare customer testimonial video thumbnail

Real-time agent
guidance

Automated QA
compliance

Rapid agent
onboarding

AI-powered
analytics

Integrates with all dialers

8x8 Aircall DialedIn Dialpad Five9 Genesys Nextiva NICE RingCentral Talkdesk Vonage Mitel

A powerful, no-code solution that's ready in minutes

Focus on the conversation, we'll handle the technology

Real-time guidance

MosaicVoice uses AI to understand customer intent and dynamically guide agents with relevant talking points, ensuring every conversation stays on track.

Real-time guidance with waveform and alerts
Intelligent objection handling with call script tree

Intelligent objection handling

MosaicVoice listens for customer objections and instantly prompts agents with proven responses, turning challenges into opportunities.

Automated QA

Track compliance in real-time and alert managers to breaches instantly, while guiding agents with remediation plans before calls end.

Automated QA with checklist and audio bar
CRM-ready summaries with dashboard layout

CRM-ready summaries

Generate detailed call reports and transcripts automatically, with sensitive information redacted, ready for seamless CRM integration.

Powerful analytics

Gain deep insights into call patterns, agent performance, and customer satisfaction to continuously improve your operations.

Powerful analytics with chart and donut graphs

High performing teams love MosaicVoice

Deliver measurable ROI in days, not months

0%

Faster
training

Agents productive in hours, not weeks

0%

Reduction in
compliance violations

Meet strict industry standards

0%

Drop in
agent churn

Empower agents with a tool they love!

Ready to experience the difference?

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Join hundreds of companies already using MosaicVoice to deliver exceptional customer experiences.

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Latest from Our Blog

Stay updated with the latest trends and insights in contact center technology.

AI Insights
Your QA Scorecard Is Probably Measuring Yesterday’s Customer Experience
September 29, 2026

Your QA Scorecard Is Probably Measuring Yesterday’s Customer Experience

Contact center QA scorecards are designed to define what a good customer interaction looks like. But how often does that definition change? Customer expectations, products, regulations, channels, and business priorities evolve constantly, while many organizations continue scoring agents against criteria created years ago. Conversation intelligence gives contact centers an opportunity to continually ask a more important question: are we still measuring the behaviors that actually produce good outcomes today?

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