In the past, implementing new tools in a contact center could take months—between approvals, integrations, agent training, and QA workflows, even a simple upgrade could feel like a long-term project. But that’s changing. With modern cloud platforms like MosaicVoice, you can go from “let’s explore this” to “live pilot” in as little as ten days—and without interrupting current operations.
Here’s how.
Day 1–2: Define the Scope
Start small, clear, and measurable.
- Pick one call type or business unit (e.g. billing calls or patient onboarding).
- Decide what success looks like (e.g. 20% reduction in handle time, 30% faster QA).
- Align key stakeholders: operations lead, QA manager, IT/admin, and pilot owner.
Pro tip: Focus on high-volume or high-risk calls—they reveal the most value fast.
Day 3–4: Connect the Calls
With MosaicVoice, all you need is a recording or live-streaming method.
- If you already record via dialer or PBX (like Mitel, Genesys, Nextiva), we can listen in via SIPREC, SSH, or secure APIs.
- No hardware. No agents switching tools. No downtime.
- We can even run alongside another recorder without interruption.
Once connected, you can instantly start, redacting sensitive info, scoring calls, tracking sentiment—and more.
Day 5–6: Configure the Playbook
You pick what the AI should monitor.
- Want to track disclosures?
- Flag non-compliant phrases?
- Score empathy or agent coaching moments?
With over 35 pre-built compliance, sentiment, and performance metrics, plus custom options for your scripts, your pilot can look exactly like what you’ll use in production.
Day 7–8: QA + Redaction Setup
Before any insights go live, we help your team approve:
- Sensitive data redaction settings (PCI, PHI, etc.)
- Scoring logic and sample recordings
- User roles and dashboards
Everything’s locked down with SOC 2-compliant data policies.
Day 9: Agent Onboarding (Optional)
Depending on your goals, you can choose to roll out real-time guidance to a select group of agents using MosaicVoice’s live assist overlays, or just run post-call analysis during the pilot.
Day 10: Go Live & Watch the Data Flow
Within 24 hours you’ll see real usage metrics:
- Calls scored
- Compliance triggers caught
- Insight dashboards populated
- Agent performance trends
With MosaicVoice, you’re not just testing a feature—you’re proving business value before you ever sign a contract.
Why Fast Pilots Win
A 10-day pilot is more than speed—it’s focus. It lets you test a system with real calls, in real conditions, with limited risk. It builds momentum. It aligns stakeholders around clear outcomes. And most importantly, it gives you and your team confidence in the investment.
No RFP. No procurement maze. Just a simple test that proves out your AI strategy.
Ready to launch your 10-day pilot? Let’s get you started. A few recordings, a clear goal, and we’ll do the rest.